From guided flows to AI agents, we create custom solutions to organize contacts, answer from knowledge, register requests and carry out service steps.
We map your service operation and turn it into a solution that answers, registers, routes or acts as needed. From guided flows and content assistants to AI agents, everything is configured and supported by us.
We map answers, rules and exceptions so the assistant knows what to answer, register, route or execute in each situation.
Contacts, requests and protocols become structured and searchable in the systems you already use or in our infrastructure.
We configure the assistant, connect it to the official WhatsApp platform and monitor usage to refine answers, flows and processes.
Every interaction leaves a record of what was requested, answered, routed or executed. We structure these interactions so you can monitor the operation, identify patterns and improve what happens on WhatsApp.
Each interaction is recorded with contact, request, response, context, status and routing, creating a searchable history for follow-up.
Queries, registrations, appointments, protocols and other actions are recorded with results, pending items and exceptions.
Reports reveal volumes, recurring topics, routing, completed tasks and how service evolves over time.
Interactions reveal frequent questions, content gaps, friction points and opportunities to improve answers, flows and processes.
Storage, access and history levels are defined for each project, supporting compliance with Brazilian data protection law and internal policies.
We start with how your business serves customers. We map needs, rules, routing and integrations to design the right solution for your operation.
We map the current service process, recurring demands, objectives and systems involved.
We define the format, flow, scope, integrations, priorities and next steps.
We configure identity, rules and what the assistant should answer, register, route or execute.
We deploy on the official WhatsApp platform, test real scenarios and refine the solution before activation.
We monitor usage and results to improve content, flows and operational processes.
MindAI is a Meta Business Partner. The WhatsApp Business connection uses Meta's official platform.
Some service operations need organization. Others need knowledge. And some only end when someone checks, registers and resolves. A solution can guide conversations, answer from knowledge or carry out operational steps. These capabilities can be combined in the same assistant.
Deployment + monthly fee
Pricing is defined after discovery, based on integrations, volume and scope.
Each contact follows a clear flow, leaves the required information and reaches the right destination.
Works well for: triage, lead capture, registrations and first contact.
Existing knowledge becomes answers to questions asked freely on WhatsApp.
Works well for: support, guidance, education and recurring questions.
When answering is not enough, the agent checks data, registers information and carries out steps.
Works well for: appointments, protocols, queries and registrations.
We integrate with the systems you already use. If the operation does not yet have a system, records stay in our infrastructure.
The same foundation can support different contexts: knowledge, customer service, operational services and impact projects.
For technical assistance, maintenance, after-sales, telecom, installation, HVAC and field operations. The agent can check work orders, schedules, status and records, then register next steps.
Discuss this solution →For courses, mentoring programs, communities, schools, internal training, HR and operations that need to answer from existing materials.
View education page →A WhatsApp support channel for women facing domestic violence. A MindAI social impact project being developed with support from the Eleva Avante RS incubator.
Discover Amelias →A direct conversation to understand your service operation, map the first viable flow and assess what makes sense for your business.
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